The tasks a Clearance Support Agent is expected to perform include:
Assessing additional information required for shipment clearance
Contacting the consignee/consignor to obtain the required documents and submitting them to the customs to get inbound/outbound shipment clearance
Performing the role of a customer-facing agent to obtain the required documents and update them on the clearance status
Submitting documents to customs and following up to ensure that shipment is cleared